uno88 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how uno88 ("we", "us", "our") — the operator of the website at https://uno88.cam — collects, uses, stores, discloses, and otherwise processes personal data relating to individuals ("you", "your", "User") who access or use the uno88 platform ("Platform").

uno88 is an internationally operated online betting and gaming platform designed principally for English-preference Indonesian players. The Platform offers sports betting (including football markets such as BRI Liga 1, EPL, and Champions League), live casino, slot gacor (high-RTP slot games), togel (Indonesia's traditional numbers lottery), and other gaming products, all denominated in Indonesian Rupiah (IDR / Rp).

By registering an Account or otherwise using the Platform, you acknowledge that you have read and understood this Policy and consent to the collection and processing of your personal data as described herein. This Policy forms an integral part of the uno88 Terms and Conditions. If you do not agree with this Policy, you must not use the Platform.

This Policy applies to all personal data processed by uno88 in connection with the Platform, whether collected online, via customer support channels, or through payment processing interactions.

2 Definitions

• "Personal Data" — any information that identifies or could reasonably be used to identify a living natural person, directly or indirectly (e.g., name, ID number, email address, IP address, payment account details).
• "Processing" — any operation performed on personal data, including collection, recording, storage, use, disclosure, erasure, or destruction.
• "Data Controller" — uno88, as the entity that determines the purposes and means of processing personal data.
• "Data Processor" — a third party that processes personal data on uno88's behalf under a data processing agreement (e.g., payment gateway providers, KYC verification vendors).
• "KYC" — Know Your Customer; the identity and age-verification process required before withdrawal processing is authorised.
• "Cookies" — small text files placed on your device by the Platform for functionality, analytics, and session management purposes.
• "WIB" — Western Indonesia Time (UTC+7), the default time zone for operational references on the Platform.

3 Personal Data We Collect

uno88 collects the following categories of personal data. We apply a data-minimisation principle: we collect only what is necessary for each stated purpose.

4 How We Collect Your Data

uno88 collects personal data through the following channels:

4.1 Information You Provide Directly

Data submitted voluntarily during account registration, KYC verification, deposit and withdrawal requests, customer support interactions, and responsible gaming tool activations.

4.2 Automated Technical Collection

When you access the Platform, our servers automatically log technical data including IP address, device fingerprint, browser type, referring URL, and interaction events. This collection occurs via server logs, session cookies, and analytics scripts operated by uno88 or its approved data processors.

4.3 Third-Party Sources

uno88 may receive supplementary identity-verification data from licensed KYC service providers where authorised under applicable law. Payment processors may also transmit transaction metadata for reconciliation and fraud-prevention purposes. uno88 does not purchase personal data from data brokers.

4.4 Cookies and Similar Technologies

Please see Section 11 (Cookies & Tracking) for full details on our use of cookies and similar technologies.

5 Purpose of Processing

uno88 processes personal data for the following specific, legitimate purposes:

1. Account Management: Creating, operating, and maintaining your uno88 Account, including authentication and security monitoring.
2. Payment Processing: Processing deposits and withdrawals in IDR via Indonesian bank accounts (BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, Bank Danamon) and e-wallets (OVO, DANA, GoPay, ShopeePay, LinkAja).
3. KYC and Compliance: Verifying your identity and age (21+ requirement) prior to withdrawal processing, and fulfilling anti-money-laundering (AML) and counter-terrorism-financing (CTF) obligations under applicable law.
4. Service Delivery: Providing access to betting markets, casino games, togel draws, and other Platform features; settling bets and crediting winnings; resolving disputes.
5. Customer Support: Responding to queries via live chat, email, and WhatsApp; maintaining records of support interactions for quality assurance.
6. Responsible Gaming: Administering self-exclusion, deposit limits, loss limits, session caps, and reality-check tools; monitoring account activity for indicators of problem gambling.
7. Security and Fraud Prevention: Detecting, investigating, and preventing fraudulent activity, multiple-account abuse, and other breaches of the Terms and Conditions.
8. Platform Improvement: Analysing usage patterns to improve Platform performance, user experience, and product offering.
9. Marketing Communications: Sending promotional offers and bonus notifications to users who have not opted out of such communications. You may unsubscribe at any time by contacting support.
10. Legal Obligations: Complying with applicable data protection, financial services, and gambling regulations in relevant jurisdictions.

6 Legal Basis for Processing

uno88 processes personal data under the following legal bases:

• Contractual Necessity: Processing required to perform the contract between uno88 and the User — including account registration, payment processing, bet settlement, and KYC verification — is carried out on the basis that it is necessary to fulfil our contractual obligations to you.
• Legal Obligation: Processing required to comply with applicable anti-money-laundering, counter-terrorism-financing, and identity-verification laws is carried out on the basis of legal compliance.
• Legitimate Interests: Processing for fraud prevention, security monitoring, and Platform analytics is carried out on the basis of uno88's legitimate interests in protecting the integrity of the Platform and its users, where those interests are not overridden by your rights.
• Consent: Processing for direct marketing communications is carried out on the basis of your consent, which may be withdrawn at any time without affecting the lawfulness of prior processing.

7 Sharing Your Personal Data

uno88 does not sell, rent, or trade your personal data to any third party for commercial purposes. We share personal data only in the following circumstances:

7.1 Payment Service Providers

Financial institutions and payment processors (including but not limited to Indonesian domestic banks such as BCA, BRI, and Mandiri; e-wallet operators including OVO, DANA, and GoPay; and international payment gateway providers) receive the minimum data necessary to execute deposit and withdrawal transactions.

7.2 KYC and Identity Verification Vendors

Licensed third-party KYC service providers process identity documents and verification data on uno88's behalf under data processing agreements that require equivalent privacy protections.

7.3 Technology and Infrastructure Providers

Cloud hosting providers, content delivery networks, and cybersecurity vendors may process technical data on our behalf as part of Platform operations. All such providers operate under contractual data-protection obligations.

7.4 Game and Content Suppliers

Third-party game studios that supply casino games, slot titles, and live dealer services may receive anonymised session data for game performance and RTP auditing purposes. No directly identifying personal data is shared with game suppliers without your consent.

7.5 Legal and Regulatory Disclosure

uno88 may disclose personal data to law enforcement authorities, regulatory bodies, or other government agencies where required by applicable law, court order, or other legally binding demand. Where permitted, uno88 will notify you of such a disclosure.

7.6 Business Transfers

In the event of a merger, acquisition, or sale of all or substantially all of uno88's assets, personal data may be transferred to the acquiring entity, subject to equivalent privacy protections. Users will be notified of any such transfer and given the opportunity to close their Account if they do not consent.

8 International Data Transfers

uno88 operates internationally, which means your personal data may be processed and stored in countries outside of Indonesia. In all cases where personal data is transferred internationally, uno88 ensures appropriate safeguards are in place — including contractual data-protection clauses with receiving parties — to provide a level of protection consistent with applicable data protection standards.

Data relating to Indonesian bank transfers and IDR payment transactions is processed through the relevant Indonesian financial institution's own infrastructure, subject to that institution's applicable regulatory obligations under Indonesian banking law.

9 Data Retention

uno88 retains personal data only for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. The following general retention periods apply:

• Active Account Data: Retained for the duration of the Account's active status plus a minimum of 5 years after Account closure, in compliance with anti-money-laundering record-keeping requirements.
• KYC and Verification Documents: Retained for a minimum of 5 years from the date of submission, or as otherwise required by applicable financial regulations.
• Transaction Records: Retained for a minimum of 5 years from the date of each transaction.
• Customer Support Records: Retained for 3 years from the date of the most recent interaction, or longer if the interaction relates to an unresolved dispute.
• Technical Logs: Typically retained for 12 months, unless retained longer for fraud investigation purposes.
• Marketing Consent Records: Retained for the duration of your consent plus 3 years thereafter for compliance evidence.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with our internal data-destruction procedures.

10 Security Measures

uno88 implements a multi-layered information security programme designed to protect personal data against unauthorised access, loss, alteration, or destruction. Key security measures include:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and the uno88 Platform is encrypted in transit using industry-standard SSL/TLS protocols.
• Encryption at Rest: Sensitive personal data stored on our servers is encrypted at rest using AES-256 encryption.
• Access Controls: Access to personal data is restricted on a strict need-to-know basis. All internal staff with data access undergo background screening and regular privacy training.
• Fraud Detection Systems: Automated systems monitor account activity in real time for indicators of fraudulent behaviour, multiple-account abuse, and AML risk signals.
• Penetration Testing: uno88 commissions regular third-party security assessments and penetration tests of its Platform infrastructure.
• Incident Response: A documented data-breach response procedure is in place. In the event of a significant breach affecting your personal data, uno88 will notify affected users and relevant authorities within the timeframes required by applicable law.

11 Cookies and Tracking Technologies

uno88 uses cookies and similar technologies to operate the Platform effectively and deliver a personalised experience. The following types of cookies may be placed on your device:

• Strictly Necessary Cookies: Required for core Platform functionality — session authentication, account security, and navigation. These cannot be disabled without impairing Platform operation.
• Functional Cookies: Remember user preferences such as language settings, display preferences, and last visited page.
• Analytics Cookies: Collect aggregated, anonymised data on how users interact with the Platform (pages visited, session duration, feature usage) to help uno88 improve the user experience.
• Security Cookies: Support fraud-prevention and bot-detection systems that protect the integrity of the Platform and user accounts.

uno88 does not use third-party advertising cookies or tracking pixels that share your browsing data with external advertising networks. You may manage cookie preferences through your browser settings; however, disabling strictly necessary cookies will prevent you from logging in and using the Platform.

12 Your Rights Over Your Personal Data

Subject to applicable data protection law, you have the following rights in relation to your personal data held by uno88:

• Right of Access: You may request a copy of the personal data uno88 holds about you.
• Right to Rectification: You may request correction of inaccurate or incomplete personal data.
• Right to Erasure: You may request deletion of your personal data where it is no longer necessary for the purpose for which it was collected, subject to legal retention obligations (such as AML record-keeping).
• Right to Restrict Processing: You may request that we limit the processing of your data in certain circumstances (e.g., while a dispute is under review).
• Right to Data Portability: Where processing is based on your consent or contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Object: You may object to processing carried out on the basis of legitimate interests, and you may withdraw consent for direct marketing at any time.
• Right Not to Be Subject to Automated Decision-Making: Where uno88 makes decisions about your Account solely through automated means that significantly affect you (e.g., fraud-triggered Account suspension), you have the right to request human review of that decision.

To exercise any of the above rights, please contact the uno88 Data Protection contact at [email protected]. We will respond to all verifiable requests within 30 calendar days. We may need to verify your identity before processing a rights request.

13 Minors and Age Verification

The uno88 Platform is strictly intended for users aged 21 years and over. We do not knowingly collect personal data from any person under the age of 21. Age verification is a mandatory component of the KYC process, and any Account discovered to have been registered by a minor will be immediately closed and all associated data will be deleted, except to the extent required by applicable law for compliance purposes.

If you are a parent or guardian and believe that a minor has registered on the Platform using your details or their own, please contact us immediately at [email protected]. We will investigate and take prompt action to close the Account and purge the relevant data.

14 Third-Party Links and Services

The Platform may contain references to third-party services including payment providers, game studios, and sports data feeds. While we take reasonable care in selecting third-party partners, uno88 is not responsible for the privacy practices or content of any third-party website or service. Any personal data you provide directly to a third party (such as during a bank transfer via your BCA or Mandiri online banking portal) is governed by that third party's own privacy policy.

We encourage you to review the privacy policies of any third-party service you interact with in connection with your use of the uno88 Platform.

15 Changes to This Privacy Policy

uno88 reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, Platform functionality, or applicable law. The revised Policy will be published on this page with an updated "last updated" date. For material changes — those that significantly affect how we collect or use your personal data — we will provide advance notice via email or an in-platform notification at least 14 days before the changes take effect.

Your continued use of the Platform after the effective date of any update constitutes acceptance of the revised Policy. If you do not agree to the updated terms, you must cease using the Platform and contact support to close your Account. Historical versions of this Policy are available on request.

16 Contact and Data Enquiries

For all privacy-related enquiries, data subject rights requests, or to report a concern about how uno88 handles your personal data, please contact us through the following channels. All contact details are provided as plain-text only and are not clickable links.

• Email: [email protected] — mark your subject line "Privacy Request" for priority routing. Typical response time: within 5 WIB business days for rights requests; 4–6 hours for general enquiries.
• Live Chat: Available 24 hours a day, 7 days a week. Native Indonesian-speaking agents available.
• WhatsApp: +1 800 UNO 88 — available 08.00–24.00 WIB daily.